Provide a practical guide packed with the latest coverage of technologies to prepare students for success in today’s networked, hyper-connected digital-age workplace. The authoritative market leader trusted by traditional and online business communication instructors like you, BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 9E offers breakthrough digital resources including "how-to" videos demonstrating expert writing techniques, expanded MindTap activities to engage students such as video activities in the YouSeeU app which allow for oral communication skills-based practice, scenario-based writing assessments within Write Experience app and updated Aplia resources with auto-graded grammar review and homework checking. Most importantly, the hallmark features that made this book the market leader -- abundant model documents, the 3-x-3 writing process, valuable assignments with solutions, and an efficient 16-chapter format -- enhance learning and comprehension. Exceptional instructor resources, including course outlines, lecture notes, grading rubrics, and enhanced PowerPoint® lecture slides, help ensure a comprehensive and effective course.