MindTap for Andrews/Dark Shelton/Pierce's CompTIA A+ Guide to IT Technical Support, 11th edition, is the online learning platform that powers students from memorization to mastery. It gives you complete control of your course -- to provide engaging content, to challenge every individual and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics and add your own material or notes in the ebook. All MindTap activities and assignments are tied to the CompTIA A+ Core 1 and Core 2 certification exam objectives. The simulations provide real-life application and practice and live virtual machine labs allow students to practice, explore and try different solutions in a safe, sandbox environment using real Cisco hardware and virtualized Windows, Linux and UNIX operating systems. Readings and videos give balanced coverage to prepare students to become future IT support technicians or administrators. IT for Life assignments inspire students to stay current with new and emerging technologies. Pre- and post-exams offer questions in the style of the CompTIA A+ certification exams and allow you to measure how much students have learned using analytics and reporting that make it easy to see where the class stands in terms of progress, engagement and completion rates. Auto-graded module quizzes also help you gauge students' mastery of the course topics. Use the content and learning path as-is, or pick and choose how the material will wrap around your own content. You control what the students see and when they see it.