James/Whisenhunt/Myer's CRISIS INTERVENTION STRATEGIES, 9th Edition, presents the latest skills and techniques for handling crisis situations. The text features the authors' task and triage assessment model, which illustrates and explains the process of dealing with people in crisis. Using this model, the authors build specific strategies for assessing and handling different crisis situations, accompanied in many cases with dialogue that a practitioner might use when working with the individual in crisis. Updates include new LASER protocol for ethical decision-making, world view of crisis beyond the U.S. border and detail changes in intervention procedures due to COVID-19. The 9th edition also includes videos demonstrating crisis intervention techniques for students who must understand the theoretical underpinnings of crisis intervention theories and apply them in crisis situations.