Guffey/Loewy's BUSINESS COMMUNICATION: PROCESS and PRODUCT, 11e, along with MindTap, covers communication, teamwork, critical thinking, social skills, cybersecurity and emotional intelligence in an efficient, grammar focused 16-chapter format. The 11th edition introduces the latest communication technologies (including AI) and best practices for professional e-mailing, texting, instant messaging, videoconferencing, and job searching to prepare for today's hyper-connected workplace. Engaging assignments help students develop skills through real-world-based examples, model documents and a signature 3-x3 writing process.